POLICY and FAQ’s
Booking Services
All clients are asked to provide their name and telephone number when booking an appointment. First time clients are asked to arrive 10-15 minutes early to fill out a ‘Confidential Health History’ form.
If you want to book a special treatment (e.g. Thai Hot Stem Massage, Body wrap/-scrub), please give us at least 24 hr notice to make sure all the needed supplies are available.
Thai Hot Stem Massage, Hot Stone Massages, body wraps and scrubs and myofascial cupping sessions are not redeemable from any massage packages.
Special package-pricing for these services is available upon request.
For couple massages/treatments please give us at least 48 hrs notice and also inform us, if you have any preferences regarding the gender of the second therapist.
Speak with the therapist directly about style and depth of pressure. You must be 18 or older to receive massage treatments. Minors must be accompanied by parent or guardian.
Medical Information
First time guests will be asked to complete a personal health form prior to their treatment. Please note that there cannot be any treatment without a completed and signed ‘Confidential Health History’-form (form provided by the therapist).
Communication with your therapist is essential for you to receive the most personalized treatment. All provided information is confidential and will not be shared.
Please alert the therapist immediately if you should start having any health problems during massage or let her know if you like more or less pressure.
The therapist retains the right to refuse service to anyone that appears to be under the influence of alcohol or other substances or if there are any concerns about your health condition.
It is the client’s sole responsibility to inform the therapist about all changes of their health condition (e.g. altered medication, pregnancy, surgery, a.s.o.)! You will be asked to review/update your ‘Confidential Health History Form’ at least once a year.
Cancellations, late arrivals or to Reschedule
I ask that you provide 12 hours notice to cancel or re-schedule an appointment. A cancelled appointment without the required notice will result in 50% cost of the service applied towards your next treatment.
Late arrivals will limit the time of your service, thus lessening its effectiveness and your pleasure.
Your treatment will end at the scheduled time to accommodate the next client’s scheduled appointment. The full value of your treatment will apply.
Payment for Services
I accept Cash and personal cheques. Personal cheques are only accepted from returning clients. All prices are subject to change without notice.
Gift certificates can be used toward any service, product, or spa package offered; they are not redeemable for cash.
Our Gift cards have no expiry date, and are not transferable or redeemable for cash or credit. They must be presented at time of redemption. They are not replaceable if lost or stolen. Gratuities are not included. All prices and/or treatments are subject to change without notice.
Insurance Coverage
Therapeutic Massages performed by Registered Massage Therapists are often covered under health care plans/Benefits; please feel free to ask me. Direct billing may be available, please enquire.
Parking
There is free parking in front of the clinic.
What should I bring with me?
Everything you need is provided! Shower and washroom are available at the clinic. We cannot be held responsible for lost or damaged items. You will be able to keep all your personal items in the treatment room with you during the treatment. Please leave valuables at home. Thank you!
Please turn all cell phones and other electronic devices off.
What should I wear during my massage?
This is a matter of personal preference. Many guests choose to disrobe completely, but others prefer to leave their undergarments on. Your body will remain professionally draped throughout the massage, except for the area being worked on.
If you book a Body scrub or –wrap please bring a second set of underwear or a Bikini as the one you wear may get wet/dirty.
Sexual advances, comments or innuendoes toward our staff will result in immediate termination of treatments.
We may occasionally modify this privacy statement. All such changes will be reflected on this web page.
A print version (hard copy) of this Policy and FAQ’s is available upon request